Return & Refund Policy

At Kiyyord, we want you to be happy with your jewelry purchase. If something is not right with your order, please email service@kiyyord.com so our team can assist you.

Order Processing

Orders are prepared within 1–2 business days after payment confirmation. Orders placed on weekends or public holidays enter processing on the next business day.

Once your parcel has been dispatched, we will send a shipping confirmation email containing your tracking information.

Order Cancellations

You may cancel your order within 24 hours of placing it. After this period, preparation may already have started, and cancellation cannot be guaranteed.

To request a cancellation, contact service@kiyyord.com as soon as possible and include your order number.

Return Eligibility and Requests

Please submit your return request within 14 days of receiving your order.

Jewelry must be unworn, unused, and in its original condition, with any original tags attached and its original packaging included. A brief fitting is acceptable where appropriate, as long as the piece remains clean and undamaged and any applicable hygiene seals remain intact.

Certain products, including jewelry with removed hygiene seals and clearance merchandise, may not be eligible for change-of-mind returns. Please contact our team to confirm eligibility before returning an item.

To begin a return, email service@kiyyord.com with your order number and the reason for your request. Wait until you receive approval and return shipping instructions before sending your parcel.

Refund Processing

After your return reaches us, we will inspect the items and notify you of the outcome.

Approved refunds will be processed to your original payment method within 3–7 business days. Original shipping charges are non-refundable.

Damaged or Defective Jewelry

If your jewelry arrives damaged or defective, email service@kiyyord.com with your order number, a brief description of the problem, and clear photographs of the item and packaging.

Our team will review the issue and help arrange a replacement.

Return Shipping Costs

Customers are responsible for return postage unless the item is defective. We do not charge a restocking fee.

For assistance with a return or questions about this policy, contact service@kiyyord.com.