Frequently Asked Questions

What products can I find at Kiyyord?

Kiyyord offers jewelry to complement a variety of personal styles, everyday looks, and special occasions. Visit each product page for information about materials, colors, design details, and recommended care.

How can I get in touch with your team?

You can reach us at service@kiyyord.com. If your question concerns a purchase, include your order number to help us locate your order and assist you more quickly.

How can I choose jewelry that suits my style?

Consider the outfits and occasions you have in mind. Simple, understated pieces can complement everyday looks, while more distinctive designs can add a finishing touch for special occasions. Review the product photos and descriptions to explore each piece’s style, color, and details.

If you would like help choosing, email us at service@kiyyord.com with links to the items you are considering.

How soon will my order be processed?

We usually prepare orders within 1–2 business days after payment has been confirmed. Orders received on weekends or public holidays enter processing on the following business day.

Please note that order preparation and shipping are separate stages, and processing time does not include delivery time.

Where can I track my shipment?

When your order has been dispatched, you will receive an email with your tracking details. If the email does not appear in your inbox, check your spam or junk folder. You can also contact our team for help.

How long will delivery take?

The estimated delivery period varies according to your location and the shipping option available for your purchase. Check the delivery information shown at checkout, then follow your tracking updates once your parcel is on its way.

Is it possible to cancel an order?

To request a cancellation, email service@kiyyord.com within 24 hours of placing your order.

Once this window has passed, your order may already be in preparation, so we cannot guarantee that it can be canceled.

Can I update my delivery address?

Please contact us promptly with your order number and the complete corrected address. We will review the status of your order to see whether a change can still be made.

Address updates are not guaranteed once order processing or shipment is underway.

What are your return conditions?

You may submit a return request within 14 days of receiving your order. Jewelry must be unworn, unused, and in its original condition, with any original tags attached and its original packaging included. A brief fitting to check the size is acceptable where appropriate, provided the item remains clean, undamaged, and meets any applicable hygiene requirements.

Some items, such as jewelry with removed hygiene seals and clearance merchandise, may be excluded from change-of-mind returns. Please consult our Return & Refund Policy for full eligibility details.

How do I request a return?

Send an email to service@kiyyord.com with your order number and an explanation of why you would like to return the item.

Please wait for return approval and shipping instructions before posting your parcel. Our registered company address should not be used for returns unless we have confirmed it with you.

Am I responsible for return postage?

Return shipping costs are the customer’s responsibility unless the product is defective. We do not apply a restocking fee.

How long does a refund take?

Once we receive and inspect your returned item, we will let you know whether your refund has been approved.

Approved refunds are issued to the original payment method within 3–7 business days. The original shipping charge is non-refundable.

What should I do if my jewelry arrives damaged or defective?

Please email service@kiyyord.com with your order number, a description of the issue, and clear photos showing the damage or defect, such as a broken clasp, damaged chain, or loose setting.

Our team will review the information and assist with arranging a replacement.

What if I receive an incorrect item or part of my order is missing?

Get in touch with your order number and details of the item that is incorrect or missing. Where relevant, attach photos of the jewelry, product labels, and packaging so we can investigate and help resolve the issue.

Where can I check materials and jewelry care guidance?

Material details and care recommendations can be found on the product page and in any care information supplied with your jewelry. Follow the instructions provided for your particular piece, including guidance on cleaning and storage.

If you have additional questions, email us with the product name or your order number.

How do you use and protect my personal information?

Our Privacy Policy explains how we collect, use, and safeguard personal information. For privacy-related questions or requests, please email service@kiyyord.com.