Payment & Security

At Kiyyord, we aim to make the payment process clear and straightforward. Below, you will find information about checkout, payment protection, and assistance with transaction issues.

Accepted Payment Methods

You can view the payment options available for your order at checkout. These may differ according to your location and the payment provider.

Select your preferred option from those displayed and follow the steps to complete your purchase.

Pricing and Checkout Totals

Before submitting payment, check the currency, item prices, shipping fees, and any applicable taxes listed at checkout.

The complete order total will be shown before you confirm your purchase. For questions about currency conversion charges or additional transaction fees applied by your payment provider, please contact that provider directly.

Protecting Your Payment Information

Our store processes purchases through Shopify’s checkout infrastructure. Payment details transmitted during checkout are protected by encryption and managed by the relevant payment providers.

To protect your account, never email us your full payment card number, card security code, password, or one-time verification code.

Providing Billing Details

Make sure your billing information is complete, accurate, and consistent with the details registered with your payment provider. Missing or incorrect information may cause a payment to be declined.

Your bank or payment provider may also ask you to complete an additional identity or security check before approving the transaction.

Troubleshooting a Declined Payment

If your payment is unsuccessful, please confirm that:

• Your payment information and billing address have been entered correctly.

• Your account has sufficient funds or available credit.

• Your payment card is still valid and has not expired.

• You have completed any verification requested by your bank or payment provider.

You can also select another payment option available at checkout or contact your payment provider for further assistance.

Confirming Your Order

Once your order has been placed successfully, a confirmation email should arrive at the email address you supplied during checkout.

If you cannot locate the message, check your spam or junk folder. If you are uncertain whether the order was completed, please contact us before submitting it again.

Unexpected or Duplicate Charges

If you see an unfamiliar or duplicate charge connected with a Kiyyord purchase, email us with your order number, transaction date, and the amount charged.

Do not include your complete card details. If you suspect that someone has used your payment method without permission, notify your bank or payment provider promptly.

Refund Processing

Once your return has been received, inspected, and approved, we will issue the refund to your original payment method within 3–7 business days.

For return eligibility and additional information, please read our Return & Refund Policy.

Get in Touch

For help completing checkout, questions about a payment, or assistance with an existing order, contact service@kiyyord.com.